Shipping policy
Shipping Policy
Last updated: 26/08/2026
At Dione, every order is carefully prepared and shipped with care.
Shipping Destinations
We currently ship to the destinations available at checkout.
Available shipping options and applicable fees are displayed at checkout before your order is confirmed.
Order Processing
Orders are processed after payment has been successfully received.
Processing times may vary depending on order volume, product availability and other operational circumstances.
For pre-order items, any relevant information regarding availability and shipping will be provided on the Product page before purchase.
Delivery
The applicable delivery timeframe will be communicated to you before your order is confirmed.
Once your order has been shipped, you will receive a shipping confirmation with tracking information where available.
Delivery may vary depending on the destination, shipping method and carrier.
Dione may work with different trusted carriers depending on the destination and logistics conditions, including DHL, UPS or Chronopost.
International Orders
For orders shipped outside France, customs duties, import taxes and customs clearance fees are not included unless expressly stated otherwise.
Any such charges are the responsibility of the Customer.
Delivery Information
Please make sure that your delivery address and contact details are accurate and complete before completing your order.
If you experience an issue with your delivery, please contact us at:
Your statutory rights remain unaffected.
More Information
For further information regarding orders, delivery, returns and your statutory rights, please refer to our Terms & Conditions of Sale.